Web pay is unavailable between 1:00 am and 4:30 am daily as well as every Sunday from 10:00 pm until Monday at 2:00 am for routine maintenance. City of Monroe Water Utility COVID-19 Response. The City of Monroe highly values the safety and health of our residents, businesses, customers, and staff. As a provider of essential utility services, the City is working to assist our customers as coronavirus impacts the region. The City of Monroe is taking the following steps to help our residential and business customers who might be worried about paying their bills: • The City will not shut off water services for the month of March. April or May 2020. • The City is encouraging everyone to either pay their bills on-line or use the drop box located just outside the City Hall’s front door. •The City will work with customers who may fall behind on their utility bills to set up a payment plan. (Payment plans during March, April or May will not count toward the aggregate allowed per account). For further information, please email [email protected] or call 360-794-7400. Please leave a message with your name, contact information, and account number if available. We will return calls in the order they are received, as soon as we are able. The following organizations are available to assist our most vulnerable utility customers: Salvation Army 425-259-8129 Sky Valley Food Bank 360-794-7959 Take the Next Step 360-794-1022 St. Vincent DePaul 425-355-3505 Volunteers of America 360-793-2400


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