Online Bill Pay is unavailable from 1:00 am to 4:30 am Monday-Friday
&
Sunday's from 10:00 pm until Monday at 2:00 am for Routine Maintenance.
City of Monroe Water Utility COVID-19 Response:
The City of Monroe highly values the safety and health of our residents, businesses, customers, and staff. As a provider of essential utility services, the City is working to assist our customers as coronavirus impacts the region. The City of Monroe is taking the following steps to help our residential and business customers who might be worried about paying their bills:
• There have been no utility shut offs since March 2020. Utility penalties and shut offs continue to be suspended until the Governor's current emergency order is lifted.
• The City is encouraging everyone to either pay their bills on-line or use the drop box located just outside the City Hall’s front door. Payments can also be made via debit or credit card over the phone at 360-794-7400 for no fee.
•The City will work with customers who may fall behind on their utility bills to set up a payment plan. For further information please email [email protected] or call 360-794-7400.
The following organizations are available to assist our most vulnerable utility customers:
- Salvation Army 425-259-8129
- Sky Valley Food Bank 360-794-7959
- Take the Next Step 360-794-1022
- St. Vincent DePaul 425-355-3505
- Volunteers of America 360-793-2400